Terms for Flights Originating Outside USA/Canada

(1) MAKING RESERVATIONS

For billing addresses outside USA/Canada, you may type in a full foreign address in the Street Address #1 and #2 lines, including foreign zip. Below that, repeat the city name. Leave the country as "United States" even though the address is overseas, pick any U.S. state (you have to pick one), and enter the US postal code as 12345. If you have a foreign phone number, realize we do not call outside USA/Canada generally, so email is the method of contact. The web site will ask for a phone number, and you can leave off the country code and put zeroes in front to make sure all 10 digits are filled in.

(2) SHIPPING

Most tickets are electronic tickets which require no shipping, but some reservations require paper tickets. Typically, if you book a minor foreign airline or combine several airlines together (who are not in the same "alliance"), you are likely to require paper tickets. First, we do not ship paper tickets outside USA/Canada or to APO addresses (military bases on foreign soil). After booking successfully, you can provide an alternate shipping address within the USA/Canada in case of paper tickets by emailing shipping@airgorilla.com. Or, you can ask us to cancel if a paper ticket is being issued. But you need to email that condition within 24 hours and call us if you don't hear back within 12 hours. Contact Information.

(3) FRAUD PROTECTION

In order to protect consumers and prevent credit card fraud, our fraud detection department may determine certain reservations to be high-risk based on where the traveler is flying from or toward or the failure of a credit card information to verify. This includes, for instance, all flights headed to or from Africa. For such cases we contact you to make sure your phone number is legitimate, perform additional checks to make sure the true credit card holder on record approves the purchase, and might require you to fax a credit card form before tickets are issued.

Minors:

Any passenger age 12 or older is booked as an "adult" on all web sites and airlines due to the airlines' pricing guidelines. However, any child under age 18 is legally "a minor," so the airlines have special rules for minors who travel without an adult present. See as follows:

Unaccompanied Minors:

You must contact the airline directly before purchasing a ticket for an unaccompanied minor. Most airlines allow unaccompanied minors to travel on their flights, but only with restrictions. Age limits for each restriction vary by airline. Generally, children under age 5 may never travel alone. Most airlines require special escort services for children ages 5-14, and some require it through age 17. Additional fees apply (usually $25-100 each way) and are paid at check-in. Most airlines do not allow unaccompanied minors to travel on the last connecting flight of the day. Other carriers require unaccompanied minors to travel on non-stop flights only. The specific connections required vary by airline, so contact the airlines prior to making a reservation.

Infants (children under 2):

If you are traveling with an infant (a child less than 24 months old) in lap, there is usually no charge for US travel. However, the airline may charge a special fare for International travel. Also, for any infant with a seat all to himself or herself, the regular child fare will be paid (not infant rate). Please check with the airline(s) for any documentation that may be required for boarding (such as a birth certificate).